1. We respect your privacy
1.1. PANDIS LIMITED respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
1.2. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
1.3. “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
2. What personal information is collected
2.1. PANDIS LIMITED will, from time to time, receive and store personal information you submit to our website(s), mobile applications, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
2.3. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or communication preference, support our work (like signing a petition, hosting an event, participating in fundraising, participating in research), respond to surveys and/or promotions, participate or support our programs (like research, advocacy, health or education programs), provide financial or credit card information, obtaining details for potential future supporters from like-minded organisations or third-party suppliers, or communicate with our organisation directly by phone or email with our staff and volunteers.
2.4. Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
4. How we use your personal information
4.1. PANDIS LIMITED may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.
4.2. PANDIS LIMITED will use personal information only for the purposes that you consent to. This may include to:
(a) provide you with information or communicate with you on how donations, membership fees, grants or government funding, or other funding bodies contributions are used, or about PANDIS services, research, recipients of our support services, participants in advocacy campaigns, health promotion projects, education programs, causes, events, products and services, which we believe may be of interest to you;
(b) collect information for research, support services, advocacy campaigns, health promotion projects, education programs, causes, events, products and services;
(c) collaborate on research with health professionals, researchers and service providers;
(d) process a donation, membership or subscription;
(e) report to government or other funding bodies how funding is used;
(f) provide you with products and services during the usual course of our operations and activities;
(g) administer our operational and business activities;
(h) manage, research and develop our products and services;
(i) communicate with you by a variety of measures including, but not limited to, by telephone, email, SMS or mail; teleconferencing; video or web conferencing;
(j) respond to feedback and investigate any complaints;
(k) it may also be used for any other specific purpose for which it was requested, and which was advised to you in the collection notice, and directly related purposes.
If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
4.3. We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
4.4. If there is a change of control in our company or a sale or transfer of company assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.
5. Disclosure of your personal information
6. General Data Protection Regulation (GDPR) for the European Union (EU)
6.1. PANDIS LIMITED will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
6.2. We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
6.3. We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
6.4. We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
6.5. We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
6.6. We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.
6.7. We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.
6.8. You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.
7. Your rights under the GDPR
7.1. If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. PANDIS LIMITED complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU
7.2. Except as otherwise provided in the GDPR, you have the following rights:
(a) to be informed how your personal information is being used;
(b) access your personal information (we will provide you with a free copy of it);
(c) to correct your personal information if it is inaccurate or incomplete;
(d) to delete your personal information (also known as “the right to be forgotten”);
(e) to restrict processing of your personal information;
(f) to retain and reuse your personal information for your own purposes;
(g) to object to your personal information being used; and
(h) to object against automated decision making and profiling.
7.4. We may ask you to verify your identity before acting on any of your requests.
8. Hosting and International Data Transfers
8.1. Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to USA, United Kingdom, Germany and France.
8.2. We and our other group companies and partners have offices and/or facilities in USA, United Kingdom, Germany and France. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from PANDIS LIMITED’s Data Protection Officer.
8.3. The hosting facilities for our website(s) and mobile application(s) are situated in Australia. Sometimes we may need to store or use your information in a country other than Australia, usually because one of our technical systems is located or needs to process data overseas (for instance, social media channels).
8.4. Information transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website.
8.5. Our Suppliers and Contractors are situated in USA, United Kingdom, Germany and France. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website.
8.6. You acknowledge that personal data that you submit for publication through our website(s), mobile application(s) or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
9. Security of your personal information
9.1. PANDIS LIMITED is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
9.2. Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
10. Access to your personal information
10.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at firstname.lastname@example.org.
10.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.
11. Complaints about privacy
11.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to email@example.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
13.1.1. When you visit our website
When you come to our website (www.pandis.org), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
13.1.3. Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that PANDIS LIMITED is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
Last updated: September 2020